WB&T Co. Delivery Policy shipping policy

Updated August 2026

Handling time is 0 – 1 Days Mon – Fri

At WB&T Co., we aim to make delivery as simple and straightforward as possible.

We work with a number of established UK-based suppliers, allowing us to offer a wide range of products without operating a large customer-facing warehouse.

This means that some products may be dispatched directly from one of our UK supplier partners.

All products sold by WB&T Co. are fulfilled within the United Kingdom. We do not ship products directly to customers from overseas.

1. Free UK Delivery

We currently offer free tracked UK delivery on applicable products.

Where free delivery applies, this will be clearly shown on the relevant product page and during the checkout process.

There is no separate delivery charge for standard delivery where free delivery is advertised.

If a particular product has different delivery arrangements or an additional delivery charge, this will be clearly displayed before you complete your purchase.

2. Delivery Times

Our normal delivery aim is:

1–3 working days

This is an estimated delivery period rather than a guaranteed delivery time.

Delivery times can vary depending on:

• The product ordered
• Product availability
• The supplier fulfilling the order
• The delivery service used
• The size or weight of the product
• The delivery address
• Circumstances affecting the delivery network

Where a product has a different estimated delivery time, the relevant information will be shown on the product page or communicated to you before or after your order.

3. Order Processing

We aim to process orders promptly.

Orders may be processed by WB&T Co. and then fulfilled directly by the relevant UK-based supplier.

Because our products are supplied by different UK suppliers, the exact dispatch time can vary between products.

We do not operate a large central warehouse containing all products shown on our website.

Instead, we work with our supplier network to arrange fulfilment of customer orders.

4. Supplier Direct Fulfilment

Some WB&T Co. products are dispatched directly from the UK supplier that fulfils the order.

As a result:

• Your parcel may arrive directly from a supplier.
• The supplier’s name may appear on the packaging or delivery documentation.
• The packaging may differ between products.
• Different products in the same order may occasionally be dispatched separately.

This is a normal part of our online retail fulfilment model.

Your purchase remains with WB&T Co. and we remain your point of contact for customer service, delivery enquiries, returns and refunds.

5. Tracking

Where tracked delivery is available, tracking information will normally be provided once the order has been dispatched.

Depending on the delivery service used, tracking information may not become active immediately after dispatch.

If you have received a dispatch notification but the tracking information has not updated, please allow a reasonable period for the delivery company to register the parcel.

If you are concerned about the progress of your order, please contact us.

Email: contact@wbandt.co.uk
Telephone: 01604 325 977

6. Delivery Areas

We primarily sell and deliver products to customers within the United Kingdom.

Delivery availability can vary depending on the product and delivery address.

Some large, heavy or specialist products may have delivery restrictions or different delivery arrangements.

Where a product cannot be delivered to a particular location, we will provide the relevant information before the order is completed where reasonably possible.

7. Scottish Highlands, Islands and Other Remote Areas

Some products may have different delivery arrangements for certain remote or offshore locations within the UK.

This can include areas such as:

• Scottish Highlands
• Scottish Islands
• Northern Irish addresses
• Isle of Man
• Other offshore or remote locations

Whether additional charges or different delivery times apply depends on the product, supplier and delivery service.

Please select from the drop down box if you are located in any of the above areas and the additional charges will be clearly available.

If a delivery restriction becomes apparent after an order has been placed, we will contact you before proceeding where reasonably possible.

8. Large or Heavy Products

Some products, including large furniture, garden products, sheds, fitness equipment and other bulky items, may require a specialist delivery service.

These products may have:

• Different delivery times
• Different delivery arrangements
• Kerbside delivery
• Special delivery requirements
• Additional delivery restrictions

The relevant product page will provide additional information where special delivery arrangements apply.

Customers should ensure that the delivery address is suitable for the product ordered.

If you are unsure whether a large or heavy product can be delivered to your property, please contact us before placing your order.

9. Delivery Address

Please make sure that your delivery address is complete and accurate when placing your order.

We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

If you realise that you have entered an incorrect delivery address, please contact us as soon as possible.

We will make reasonable efforts to amend the address before the order is dispatched, but we cannot guarantee that changes will be possible once the order has entered the fulfilment process.

10. Delivery to Safe Places or Neighbours

Where available, customers may be able to provide delivery instructions through the delivery company.

Any safe-place or neighbour delivery arrangements are subject to the policies and procedures of the delivery company used for your order.

WB&T Co. cannot guarantee that a particular delivery instruction will be followed by the carrier.

11. Failed Delivery Attempts

If a delivery cannot be completed because nobody is available, the delivery company may:

• Attempt delivery again
• Leave instructions for collection
• Leave the parcel in an appropriate safe place where authorised
• Contact the recipient
• Return the parcel to the sender

The exact procedure depends on the delivery company and the product.

If your parcel is returned because delivery could not be completed, please contact us so that we can discuss the available options.

Additional delivery costs may apply in some circumstances where a new delivery is required because of incorrect address information, refusal of delivery or another issue caused by the customer.

Your statutory rights are not affected.

12. Delayed Deliveries

Although we aim for delivery within 1–3 working days, delays can occasionally occur.

Possible causes include:

• Delivery network disruption
• Severe weather
• High parcel volumes
• Supplier delays
• Stock availability
• Transport problems
• Incorrect delivery information
• Other circumstances outside our reasonable control

If your order is delayed, please contact us and we will investigate the position with the relevant supplier or delivery company.

We will make reasonable efforts to keep you informed where a significant delay occurs.

13. Delivery Within 30 Days

Unless a different delivery period has been specifically agreed with you, UK consumer law generally requires goods purchased online to be delivered without undue delay and within 30 days of the contract being formed.

Our normal delivery aim is considerably shorter than this, at 1–3 working days.

If we become aware that your order cannot be delivered within the applicable period, we will contact you and explain the situation.

Your statutory rights concerning delayed delivery remain unaffected.

14. Products Delivered Separately

If you order several different products, they may be fulfilled by different UK suppliers.

As a result, your products may arrive:

• In separate parcels
• On different days
• From different delivery companies
• With different tracking numbers

This does not necessarily mean there is a problem with your order.

If you believe an item is missing, please contact us and we will investigate.

15. Checking Your Delivery

Where reasonably possible, please check your delivery when it arrives.

If the outer packaging appears significantly damaged, please take photographs of the packaging before opening it.

If the product itself is damaged, please contact us as soon as possible.

Please provide:

• Your order number
• Details of the problem
• Photographs of the product
• Photographs of the packaging where available

Photographs can help us investigate the issue quickly with the relevant supplier or delivery company.

Your statutory rights are not affected if you are unable to provide photographs.

16. Goods Damaged During Delivery

If your product arrives damaged, please contact us as soon as reasonably possible.

We will investigate the issue and work with you to provide the appropriate remedy in accordance with your statutory rights.

Depending on the circumstances, this may include:

• Replacement
• Repair
• Refund
• Replacement parts
• Another appropriate remedy

Please do not dispose of damaged packaging until we have advised you that it is no longer required.

17. Missing or Incorrect Items

If an item is missing from your order or you have received the wrong product, please contact us.

Please provide your order number and details of the item concerned.

We will investigate the issue with the relevant supplier or fulfilment partner and arrange the appropriate solution.

18. Contacting Us About Delivery

If your order has not arrived when expected, please contact us rather than contacting the supplier directly.

WB&T Co. is your point of contact for delivery enquiries.

Email

contact@wbandt.co.uk

Telephone

01604 325 977

Please include your order number whenever possible.

This allows us to locate your order and investigate the delivery with the relevant supplier or carrier.

19. Our Business & Returns Address

Our business and returns address is:

WB&T Co.
Unit 1905 Shurgard
Carousel Way
Riverside
Northampton
NN3 9HG
United Kingdom

This address is not open to the public.

Customers must not visit this address without prior arrangement.

Please do not send returns to this address unless WB&T Co. has specifically instructed you to do so.

20. Our UK-Based Fulfilment Network

WB&T Co. works with a number of UK-based suppliers.

We carefully select suppliers that can fulfil orders within the UK and provide the products and services required by our customers.

We do not operate as a large warehouse retailer.

Our online business model allows us to offer a broad range of products while working with UK-based supplier partners for fulfilment.

We do not ship products directly to customers from overseas.

21. Delivery Information Before Purchase

Before completing an order, customers will be provided with relevant delivery information, including applicable delivery charges and estimated delivery arrangements.

Where a product has specific delivery requirements or restrictions, these will be communicated before purchase where reasonably possible.

We aim to ensure that delivery information is clear and accurate.

If you have any questions about delivery before ordering, please contact us.

22. Changes to Delivery Information

Delivery times and arrangements may occasionally change because of supplier availability, carrier services or other circumstances.

Where a material change affects an existing order, we will contact you where reasonably possible.

The delivery information applicable to your order will be based on the information provided when you placed the order, subject to circumstances outside our reasonable control and your statutory rights.

23. Your Consumer Rights

Nothing in this Delivery Policy removes or limits your statutory rights.

If goods are not delivered within the agreed period, or within the applicable legal time frame where no period has been agreed, you may have rights to require delivery within an additional appropriate period or, in certain circumstances, end the contract and receive a refund.

Where delivery by a particular date was essential and this was made clear before the contract was formed, different rights may apply.

We will always deal with delivery problems in accordance with applicable UK consumer law.

24. Contact WB&T Co.

If you have any questions about delivery, please contact us.

WB&T Co.

Telephone: 01604 325 977
Email: contact@wbandt.co.uk

Business & Returns Address:
Unit 1905 Shurgard
Carousel Way
Riverside
Northampton
NN3 9HG
United Kingdom

Please note: This address is not open to the public and customers must not visit without prior arrangement.

WB&T Co.
Operated by Willow Charles, Bella Charles and Tyra Charles

Last updated: August 2026

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