WB&T Co. privacy policy

Please Read our Privacy Policy 

Please read and understand our Privacy Policy. This is WB&T Co. General Privacy Policy.
Please take a read. But in simple terms, we don’t sell or trade your data, we won’t spam you, and we keep everything safe.

1. Introduction

WB&T Co. (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

  • Name and contact details (email, phone, address)
  • Billing and delivery addresses
  • Payment information (processed securely by our payment provider)
  • Order history and preferences
  • Communications with our customer service team

2.2 Information We Collect Automatically

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookies and similar technologies (see our Cookie Policy)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Communicate with you about your orders and deliveries
  • Provide customer support
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and ensure website security

4. Legal Basis for Processing

We process your personal data based on:

  • Contract: To fulfill our contract with you when you place an order
  • Consent: When you opt-in to receive marketing communications
  • Legitimate Interest: To improve our services and prevent fraud
  • Legal Obligation: To comply with tax and accounting requirements

5. Sharing Your Information

We may share your information with:

  • Delivery Partners: To ship your orders
  • Payment Processors: To process payments securely We use Stripe to process Payment
  • Marketing Platforms: If you’ve consented to marketing communications
  • Legal Authorities: When required by law

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL encryption for data transmission
  • Secure payment processing
  • Regular security assessments
  • Access controls and password protection

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill orders and provide customer service
  • Comply with legal, tax, and accounting requirements (typically 6-7 years)
  • Resolve disputes and enforce our agreements

8. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (right to be forgotten)
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a portable format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Opt-out of marketing at any time

To exercise these rights, please contact us with ths contact us form

9. Cookies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

10. Marketing Communications

With your consent, we may send you marketing emails about products, offers, and news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us.

11. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

12. International Transfers

We primarily operate within the UK. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you if required of significant changes by posting a notice on our website or sending you an email.

14. Contact Us & Complaints

If you have any questions about delivery, please contact us.

WB&T Co.

Telephone: 01604 325 977
Email: contact@wbandt.co.uk

Business & Returns Address:
Unit 1905 Shurgard
Carousel Way
Riverside
Northampton
NN3 9HG
United Kingdom

Please note: This address is not open to the public and customers must not visit without prior arrangement.

WB&T Co.
Operated by Willow Charles, Bella Charles and Tyra Charles

If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk | Phone: 0303 123 1113

Please complete the Form Below if you have any questions.

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